Cancellation and refunds

This draft separates product behavior that exists from commercial terms that still need a decision.

Current availability: Flux paid checkout is not live. Do not publish purchase, cancellation, or refund promises until the live Stripe catalog, portal, and webhook flow have passed an end-to-end test.

Canceling a subscription

Proposed path, pending live verification: In Flux, open Settings → Account → Manage billing. Flux can direct a subscribed customer to a Stripe-hosted portal for plan, payment-method, and cancellation controls.

The application downgrades a paid account to Free when Stripe reports that the subscription has been deleted. [OWNER/FINANCE/LEGAL DECISION REQUIRED] Confirm whether portal cancellation takes effect immediately or at the end of the paid period, what happens when an account exceeds Free limits, and the exact customer notice.

Refunds

No refund policy has been approved. [OWNER/FINANCE/LEGAL DECISION REQUIRED] Decide eligibility, request deadline, partial-period treatment, exceptions, processing method, and expected timing before replacing this paragraph with a customer promise.

Accounts and data

Canceling a paid subscription is not the same as deleting an account. Flux does not currently offer ordinary users a self-service account-deletion control. [OWNER/OPERATIONS/LEGAL DECISION REQUIRED] Approve a verified support path and retention language for account and data deletion requests.

Questions

Use the Flux support page after its monitored contact address has been approved and tested.