Flux support

Get help with account access, billing, boards and files, or the Flux API.

Publication blocker: Material Systems LLC must approve and provision a monitored Flux support address, route replies into the company support queue, and complete an end-to-end reply test. Replace the placeholder below only after that test.

Contact support

Email [MONITORED FLUX SUPPORT ADDRESS — OWNER/OPERATIONS APPROVAL REQUIRED].

Include the email address on your account, the relevant board ID, what you expected, what happened, and the approximate time of the problem.

Keep credentials private

Do not send your password, API token, payment-card details, or Stripe credentials. Flux support does not need those secrets to investigate a request.

Response expectations

[OWNER/OPERATIONS DECISION REQUIRED] Set support hours, a response target, escalation rules for account or billing incidents, and the channel for security reports before publication. No response-time commitment has been approved.

Privacy and data requests

Read the Material Systems LLC Privacy Policy. The policy link and a Flux-specific data-handling addendum need Owner/legal review before this page can be published.